InTone™ is optimized to serve KPI-driven call centers tasked with producing excellent sales, support and customer success, with special tools for situations where truth matters.
The InTone™ system is easily installed and configured to meet your needs. Its friendly user interfaces are readily understood by operators & managers of different levels.
Real-time call supervision? No problem. Just looking for post-call analysis? We do that too.
Enhance your operators’ engagement skills by easily reflecting the true emotions of their clients, during service calls or sales effort.
Extend your supervision capabilities. Enable immediate assistance to clients and operators in need.
Ensure customers’ needs are properly addressed. Identify repeating customers’ complaints and reduce your call centers’ workload.
THE POWER OF KNOWING FOR REAL.
Discover the genuine emotions of your customers, prospects, and representatives.
Nemesysco’s Layered Voice Analysis core technology (LVA) is based on a proprietary set of vocal parameters found through research to correlate with key genuine human emotions. These vocal parameters were identified from a large repository of audio files captured in different languages and numerous life situations, from police interrogations through call centers to controlled experiments. Many of the parameters Nemesysco’s technology uses are new to the world of phonetics and focus on the uncontrolled properties of the human voice, making the system sensitive to the inner emotions and true feelings of the speaker, at the level that is not controlled by the speaker or can be easily noticed by the listener.
Friendly User Interface
Your screen real estate is precious, that’s why InTone™ delivers its invaluable insights in a small floating window – and can even run in the background.
InTone™ enhances managers’ supervision abilities both in real time and by a rich set of offline tools and focused performance data. this combination of call escalation monitoring, access to emotional insights of ongoing calls and in-depth drill down into recorded calls for reporting and training purposes helps managers excel at their tasks.
The operator’s interfaces enable intuitive in-call understanding of the client’s true emotional responses, interests and satisfaction level, as well as realtime warning signs in InTone’s risk assessment editions.
InTone uses a series of advanced algorithms to capture both operators’ & customers’ true emotions as well as their engagement styles.
Start and end calls analysis seamlessly. Call priority scores are automatically analyzed and sent to the managers’ dashboards while simultaneously being recorded and stored for later review.
InTone™ is GDPR compliant & protects personal data from end to end. Data is stored encrypted and all processing and storage is done on-premise.
InToneTM utilizes over 20 years of research and experience in emotion detection across multiple scenarios, languages and cultures. With Nemesysco’s best practices, InTone becomes a most powerful tool for your call center managment.
InTone Software development kit utilizes Nemesysco’s LVA & Emotion Detection Platform to detect and measure a wide range of emotions and cognitive states “out of the box”. This emotional set includes amongst the others the detection of “Stress”, “Anger”/ “Aggression”, “Happiness”, “Upset”, “Energy” and many more. Together with the BI/AI engine of your choice, it further allows you to define, train and detect additional emotional states to meet some specific customer needs. This unique combination of out-of-the-box detection of a variety of emotions, together with the ability to train the system to detect other emotional states of interest, in real-time or from pre-recorded material, is what makes InTone the most interesting voice analysis technology available today.
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